Personas for Virtual Collaboration Center
Usage-centered (persona)
Assistive Technology Priority Project Team Member - Tech Plus
Marlena Driver
Age 45
Length of time in job: 7 years
Education: master's degree in special education
"Quotes"
"I love a cool technology tool, but if using it becomes a chore, that's something I abhor."
"If a new tool is not in my face, I'll go back to my same old place."
Daily tasks
- Share information with other Assistive Technology Priority Project Team Members (AT PPTMs) within my local office and in regional offices across the state.
- Communicate with AT PPTMs by phone (sometimes via conference calls), by email, by exchanging documents as email attachments, via University-based video conferencing technology (about once every 2 months), by traveling to meet face to face (about once every 2 or 3 months), and by exchanging paper documents.
- Use Microsoft Word to compose and edit documents relating to team projects. Sometimes work on documents collaboratively (asynchronously) with AT PPTMs.
- Create and share Powerpoint presentations for informational and/or informal training purposes.
- Sometimes develop online training materials on the fly.
- Take training on the fly for professional development.
- Help colleagues outside the AT PPT to create online training on occasion.
Likes
- Helping other people achieve their full potential.
- Making new technologies work for me and everyone else, too.
- Keeping up with developments in my professional field of expertise.
- Working with colleagues to accomplish a shared objective.
Dislikes
- Time and resource constraints that limit what can be accomplished on the job.
- Technology glitches that impede job performance.
Goals
- Help other people achieve their full potential.
- Enhance my own professional development.
- Learn better ways of using available technologies to fulfill organizational and personal goals.
Assistive Technology Priority Project Team Member - Tech Basic
Crystal Bert
Age: 50
Length of time in job: 10 years
Education: master's degree in special education
"Quotes"
"I know everything I need to know about Assistive Technology tools -- but, my general tech skills are not up to par"
"I don't like to waste my time learning new technology if it is just for technology's sake"
Daily tasks
- Share information with other Assistive Technology Priority Project Team Members (AT PPTMs) within my local office and in regional offices across the state.
- Communicate with AT PPTMs by phone (sometimes via conference calls), by email, by exchanging documents as email attachments or fax, via University-based video conferencing technology (about once every 2 months), or by traveling to meet face to face (about 50% of the time).
- Use Microsoft Word to compose and edit documents relating to team projects. Sometimes work on documents collaboratively (asynchronously) with AT PPTMs. Also use video conferencing technology to work collaboratively on documents.
Likes
- Helping AT students achieve their full potential.
- Being able to accomplish AT PP tasks on her schedule.
Dislikes
- Time and resource constraints that limit what can be accomplished on the job.
- Technology glitches that impede job performance.
- Learning new technology when current technology meets her needs.
- Reading lots of material online.
- Current AT PP video conferencing options (Polycom)
Goals
- Being an expert on all things AT
- Maximize work time by working more effectively and efficiently - willing to learn new technology only if it helps her achieve this goal
Okay ... I had some difficulties with this one. After Thursday's meetings and thinking about it some more, I saw this persona going beyond the perspective of Marci and including Seunheun and Shaungbao. Let me know what you think.
T/TAC Technology Support staff person
Name: Juan Kim
Age: 38
Education: Undergraduate degree in Computer Science, Masters in Special Education
"Quotes"
“My day is great when the technology works smoothly and the end-users seem happy.”
Length of time working in field
Length of time in job
Daily Tasks
- Oversee management and implementation of technology and online solutions for staff and organization clients
- Identifies and creates tools to help staff implement web-based solutions
- Is the "go-to"person for technical assistance when staff needs help operating and troubleshooting technology and virtual tools
Likes
- Helping out fellow T/TAC staff with their technical needs
- When strategies he/she implements are useful to staff and clients
- Being involved in tech-related decisions that impact the organization
Dislikes
- Not being able to remember how to resolve tech problems because it is an activity that is not performed regularly
- Being shouldered with implementing tech solutions initiated by groups outside T/TAC that did not take into account his/her input or the ramifications on the organization
- That he/she cannot devote the time to thoroughly examine and design a solution to address staff difficulties with virtual information sharing and communication due to competiting work-related priorities
- Implementing tech solutions that are not fully utilized or appreciated by staff
Goals
- Continue as the tech expert to T/TAC staff without undue burden on his/her current job duties
- Be included in decision-making that will impact his/her job
- Implement elegant tech solutions that will be fully utilized by staff
Assistive Technology Priority Project Opinion Leader
Joe Wynn
Age 55
Length of time in job: 8 years
Education: master's degree in special education
"Quote"
"Where's the multimedia?"
Daily tasks
- Has many roles including many administrative tasks, but is also responsible for training and technical support for part of the State
- Share information with other Assistive Technology Priority Project Team Members (AT PPTMs) across the state.
- Communicate with AT PPTMs by phone (sometimes via conference calls), by email, by exchanging documents as email attachments, via University-based video conferencing technology (about once every 2 months), by traveling to meet face to face (about once every 2 or 3 months), and by exchanging paper documents.
- Use Microsoft Word to compose and edit documents relating to team projects. Sometimes work on documents collaboratively (asynchronously) with AT PPTMs.
- Create and share Powerpoint presentations for informational and/or informal training purposes.
- Sometimes develop online training materials on the fly.
- Take training on the fly for professional development.
- Help colleagues outside the AT PPT to create online training on occasion.
Likes
- Encouraging colleagues to leverage new technologies.
- Helping other people achieve their full potential.
- Keeping up with developments in my professional field of expertise.
- Working with colleagues to accomplish a shared objective.
Dislikes
- Red tape that slows adoption of technologies that would further the mission
- Technology glitches that impede job performance.
Goals
- Harness cutting edge technologies to increase quality and efficiency
- Add multimedia components to enhance current training offerings
Reported team member roles and responsibilities
Assistive Technology Priority Project Team Member draft - Matthew Mariani
T/TAC Techology Support staff person draft - Kim Monti
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