Tasks

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VCC_content_map2.pdf

accessingSupport

What are the users trying to accomplish/what should they be able to do?

Get help using training development tools
Get help with moving F2F training to online environment
Get help enhancing current online training
Be able to review best practices and use available resources without recreating the wheel
Know the accessibility issues they should be concerned about

Capabilities required to support users

Access to current resources to support usage of training development tools
Ability to access expert advice and novice support during training development efforts
Ability to view examples of best practices and tips/tricks
Based on type of media used, given a list of accessibility issues to consider when developing training

accessingTrainingDevelopmentToolsResources

User Intention	System Responsibility
Identify training development tool to use
Identify need for additional resources
	Provide resource options
>browsingOptions
	END

acquiringToolKnowledge

User Intention	System Responsibility
Identify a tool to learn about
	Provides overview
Explore the overview information
Express completion of overview
	END

accessingIntructionalDesignFeatures

User Intention	System Responsibility
Review ID features
	List Features
>browsingOptions
Choose feature
	END

accessingIntructionalDesignFeatureResources

User Intention	System Responsibility
Request feature-related resources
	List feature resources
>browsingOptions
Choose a resource
	Display resource options
>>acquiringToolKnowledge or exploringResourceExample
	END

exploringResourceExample

User Intention	System Responsibility
Select example
	Present example
View example
Indicate completion of viewing
	END

requestingAssistanceWithTrainingDevelopment

Assistance can be one-on-one support, submission of issues for asynchronous, synchronous discussion with larger group

User Intention	System Responsibility
Identify need for assistance
	Request information to narrow assistance options
>browsingOptions
Complete request for assistance
Submit request
	Accept request
Confirm request
	END

receivingResponseToAssistanceRequest

User Intention	System Responsibility
	Sends confirmation of response to request
Receives notification of response
Accesses response
	Allows access to response
Reads response
Submits reply to response
	Accepts reply to response
Confirms reply
	END

accessingTrainingDevelopmentBestPractices

User Intention	System Responsibility
Identify need to consult best practices
	Request information to narrow best practices options
Provide information on types of best practices
	Accepts information
	Provides best practices options
>browsingOptions
	END

identifyingAccessibilityIssues

User Intention	System Responsibility
Request information on accessibility
	Request information on types of media
Identify media for online training delivery
Submit information on types of media
	Provide accessibility options
>browsingOptions
	END

browsingOptions

Extension of accessingTrainingDevelopmentToolsResources

Extension of requestingAssistanceWithTrainingDevelopment

Extension of accessingTrainingDevelopmentBestPractices

Extension of identifyingAccessibilityIssues

User Intention	System Responsiblity
Request more resources
	Show more resources
[continue until found]
Select resource
	Provide selected resource
Confirm
	END

START OF ASSUMPTION SET C for virtual conference scheduling

1. AT PPT T/TAC staff will all have pre-established Adobe Connect accounts set up for them.

2. AT PPT T/TAC staff will all have participant privileges in Adobe Connect.

3. Two or Three GMU T/TAC staff members have host privileges and can set up new Web conferences upon request.

4. The GMU hosts will play the human wizard role

5. During normal business hours, it is assumed that the excess capacity of GMU licenses for Adobe Connect equals 25 licenses, and scheduling will be constrained by this limit.

||Double pipes notation|| represents action by a human wizard behind the scenes.

invitingToVirtualConference

Case in which the invite is issued from within the VCC (Virtual Collaboration Center).

User Intention	System Responsibility
Express intention to invite someone to a conference
	Prompt for specification of meeting type
Specify meeting type
	Display appropriate contact information of potential invitees
Pick an invitee
	Acknowledge invitee selection
	Display date options
Select a date
	Acknowledge date parameter
	Display time options for selected date and availability of resources for those times
Select start and end times
	Acknowledge time parameters
	Request additional type-specific parameters
Provide type-specific parameters
	Accept type-specific parameters
Indicate completion of invite
	Save invite and display for action

executingInviteToVirtualConference
Extends (completes) invitingToVirtualConference

User Intention	System Responsibility
Express intention to send invite
	Send invite to invitees
	Put a hold on the resources/licenses needed
	Add item to calendar (tentative)
	Update resource availability information
	Set trigger to remove hold from resources/licenses needed and remove item from calendar if invite does not result in a confirmed scheduled meeting within a certain time frame.

browsingContacts

Extends invitingToVirtualConference and sendingEmail
to add additional contacts by selecting from a list.

User Intention	System Responsibility
Ask to review more contacts
	Display more contacts
Pick a contact from list displayed
	Acknowledge selection of contact

pickContactOnSuggestion

Extends browsingContacts--alternative method of selecting contacts.

User Intention	System Responsibility
Type first letter or two of staff member's name
	Search for possible matches in list of all contacts
	Display matches based on letters typed thus far
See if desired contact is among the system suggestions.
Select desired contact
	Acknowledge selection of contact

schedulingVirtualConferenceSansInvite

Implies prior agreement of participants to meet via communication external to VCC.

User Intention	System Responsibility
>invitingToVirtualConference
>scheduleVirtualConferenceBasedOnInvite

respondToVirtualConferenceInviteInsideVCC
Respond from within VCC.

User Intention	System Responsibility
Open pending invite record
	Display pending invite details and response options
Select a response (yes or no)
Confirm response
	Process response, update invitee's status in invite record
	Send email notification to inviter.

respondToVirtualConferenceInviteOutsideVCC
Respond via email. Assumes user has clicked a yes or no link in email received
from VCC.

User Intention	System Responsibility
	Process email response, update status in invite record
	Send email notification to inviter.

autoScheduleCheck
Extends respondToVirtualConferenceInviteInsideVCC and respondToVirtualConferenceOutsideVCC
and scheduleVirtualConferenceBasedOnInvite

User Intention	System Responsibility
	Check if invite response just processed completes unanimous consent of all invitees
	If yes, >scheduleVirtualConferenceBasedOnInvite (system responsibilities only)

scheduleVirtualConferenceBasedOnInvite

User Intention	System Responsibility
Select invite record (if not already selected)
Request scheduling of selected invite
	Reserve needed resources if not done
	Add item to calendar with tentative status if not already added
	Update resource availability information if not already done
	Send notification to human wizard
	\|\|Human wizard sets up meeting\|\|
	\|\|Human wizard sends confirmatory and meetng access information to all attendees\|\|
	\|\|Convert invite record to scheduled item record \|\|
	Set triggers to remind human wizard to take any actions needed when meeting start time and end time arrive.

calculatingPersonMilesNotTraveled

User Intention	System Responsibility
Last participant signs off from a scheduled virtual conference
	Retrieve participant locations and distance information
	Calculate miles each person would have traveled under assumptions for each potential physical meeting location.
	Record minimum value in scheduled item record.
	Move scheduled item record to the completed item record archive

Meeting scheduling and contacts content model

Now display: Day of week, Month, date, year Current time
Sub-context display control

Meeting scheduler sub-context
    My meetings container
        Meetings list container
            Meeting time/type name displays
                Meeting status indicator display
                Meeting details display control
        Add meeting control
        Cancel creation of new meeting control*
    Meeting details container
        Type indicator/edit control
        Date indicator/edit control
        Start time indicator/edit control
        End time indicator/edit control
        Invitee edit control
        Invitee list display
            Invitee response indicators
        Note edit control
        Command option buttons*
        Invite response control*
    Selection widget container
        Meeting type chooser control*
        Calendar widget*
        Single date schedule widget*
        Auxiliary start and end time controls*
        Staff directory container*
        Invited staff list display*
        Add highlighted contact to list control*
        Add suggested contact to list control*
        Set control
        Cancel control

Communication sub-context

My calendar sub-context
    Embedded Google calendar including my complete schedule (including virtual meetings)

* = Displayed only when relevant to current stage of task

END of ASSUMPTION SET C

START OF ASSUMPTION SET B for virtual conference scheduling (Web conferencing)

1. AT PPT T/TAC staff will all have pre-established Adobe Connect accounts set up for them.

2. AT PPT T/TAC staff will all have host capabilities in Adobe Connect.

3. An agreement with GMU gives T/TAC priority of use for 10 of GMU's 60 licenses.

NOTE: This scenario resembles one in which T/TAC has its own Adobe Connect server and its own Adobe Connect licenses and thus does not need to coordinate any web conferencing scheduling with anyone outside of T/TAC. It also resembles an exactly similar scenario in which T/TAC uses dimdim, a free, open-source, Web 2.0, Flash-based web conferencing software run from a T/TAC server.

NOTE: Under this set of assumptions, in the case of Web conferencing, the inviter role includes the Adobe Connect Host role.

invitingToVirtualConference

Case in which the invite is issued from within the VCC (Virtual Collaboration Center).

User Intention	System Responsibility
Express intention to invite someone to a Web conference
	Display appropriate contact information of potential invitees
Pick an invitee
	Acknowledge invitee selection
Provide time and date parameters
	Acknowledge time and date parameters
Indicate conference type (Web, dedicated Video, desktop video)
	Display availability information
	Request additional type-specific parameters
Provide type-specific parameters
Indicate completion of invite
	Display invite for action

inviteToVirtualConference

Extension of invitingToVirtualConference--it completes

schedulingVirtualConferenceSansInvite task case.

User Intention	System Responsibility
Confirm intention to send (and save record of) invite
	Send invite to invitees and save invite record
	Put a hold on the resources/licenses needed
	Update resource availability information

browsingContacts

Extends invitingToVirtualConference and sendingEmail

to add additional contacts by selecting from a list.

User Intention	System Responsibility
Ask to review more contacts
	Display more contacts
Pick a contact from list displayed
	Acknowledge selection of contact

pickContactOnSuggestion

Extends browsingContacts--alternative method of selecting contacts.

User Intention	System Responsibility
Type first letter or two of staff member's name
	Search for possible matches in list of all contacts
	Display matches based on letters typed thus far
See if desired contact is among the system suggestions.
Select desired contact
	Acknowledge selection of contact

schedulingVirtualConferenceSansInvite

Implies prior agreement of participants to meet via communication external to VCC.

User Intention	System Responsibility
>invitingToVirtualConference
Choose to save invite
	Execute save and select saved invite
>scheduleVirtualConferenceBasedOnInvite

respondToVirtualConferenceInviteInside

Respond from within VCC.

User Intention	System Responsibility
Open pending invite record
	Display pending invite details and response options
Select a response (yes or no)
Confirm response
	Process response, update invitee's status in invite record
	Send email notification to inviter.

respondToVirtualConferenceInviteOutside

Respond via email. Assumes user has clicked a yes or no link in email received

from VCC.

User Intention	System Responsibility
	Process email response, update status in invite record
	Send email notification to inviter.

autoScheduleCheck

Extends respondToVirtualConferenceInviteInside and respondToVirtualConferenceOutside

User Intention	System Responsibility
	Check if invite response just processed completes unanimous consent of all invitees
	If yes, suppress email notification of individual invitee acceptance to inviter.
	Add item to schedule
	Make reservation of resources "permanent"
	Send notification to all invitees by email and provide access link.
	Convert invite record to scheduled item record

scheduleVirtualConferenceBasedOnInvite

User Intention	System Responsibility
Select invite record (if not already selected)
Request scheduling of selected invite
	Add item to schedule
	Make reservation of needed resources "permanent"
	Send notification to all invitees by email and provide access link.
	Convert invite record to scheduled item record

END of ASSUMPTION SET B

calculatingPersonMilesNotTraveled

User Intention	System Responsibility
Last participant signs off from a scheduled virtual conference
	Retrieve participant locations and distance information
	Calculate miles each person would have traveled under assumptions for each potential physical meeting location.
	Record minimum value in scheduled item record.
	Move scheduled item record to the completed item record archive

ASSUMPTION SET A for virtual conference scheduling (Web conferencing)

1. T/TAC staff will always need to contact the GMU Adobe Connect administrator in order to schedule a web conference.

2. Given the current excess capacity (underused Adobe Connect licenses) at GMU, it is assumed that requested times for web conferences will almost always be available. Thus, these use cases assume checking availability of participants first and then verification of available Adobe connect license second. Once diffusion of the use of the VCC occurs to staff beyond the AT team, this assumption will no longer be operative.

||Double pipes notation|| represents action by a human wizard behind the scenes.

invitingToVirtualConference

Case in which the invite is issued from within the VCC (Virtual Collaboration Center).

User Intention	System Responsibility
Express intention to invite someone to a virtual conference
	Display appropriate contact information of potential invitees
Pick an invitee
	Acknowledge invitee selection
	Prompt for time and date parameters
Provide time and date parameters
	Acknowledge time and date parameters
	Prompt for specification of conference type
Indicate conference type (Web, dedicated Video, desktop video)
	Request type-specific parameters
Provide type-specific parameters
Indicate completion of invite
	Display invite for action

inviteToVirtualConference

Extension of invitingToVirtualConference--separated for efficiency of

schedulingVirtualConferenceSansInvite task case.

User Intention	System Responsibility
Confirm intention to send (and save record of) invite
	Send invite to invitees and save invite record

browsingContacts

Extends invitingToVirtualConference and sendingEmail

to add additional contacts by selecting from a list.

User Intention	System Responsibility
Ask to review more contacts
	Display more contacts
Pick a contact from list displayed
	Acknowledge selection of contact

pickContactOnSuggestion

Extends browsingContacts--alternative method of selecting contacts.

User Intention	System Responsibility
Type first letter or two of staff member's name
	Search for possible matches in list of all contacts
	Display matches based on letters typed thus far
See if desired contact is among the system suggestions.
Select desired contact
	Acknowledge selection of contact

schedulingVirtualConferenceSansInvite

Implies prior agreement of participants to meet via communication external to VCC.

User Intention	System Responsibility
>invitingToVirtualConference
Choose to save invite
	Execute save and select saved invite
>scheduleVirtualConferenceBasedOnInvite

scheduleVirtualConferenceBasedOnInvite

User Intention	System Responsibility
Select invite record (if not already selected)
Request scheduling of selected invite
	Convey request to human wizard
	\|\|Add item to schedule\|\|
	\|\|Confirm addition to schedule\|\|
	Send notification to all invitees by email.
	Convert invite record to scheduled item record

respondToVirtualConferenceInviteInside

Respond from within VCC.

User Intention	System Responsibility
Open pending invite record
	Display pending invite details and response options
Select a response (yes or no)
Execute response
	Process response, update status in invite record
	Send email notification to inviter.

respondToVirtualConferenceInviteOutside

Respond via email. Assumes user has clicked a yes or no link in email received

from VCC.

User Intention	System Responsibility
	Process email response, update status in invite record
	Send email notification to inviter.

storingFileResource

User Intention	System Responsibility
Indicate file to upload
	Acknowledge file selection
Pick VCC destination
Confirm intention to upload
	Upload file

browsingFiles

extends: storingFileResource

User Intention	System Responsibility
Look at more files
Select file
	Acknowledge file selection

sendingEmail

User Intention	System Responsibility
Express intention to send email
	Display appropriate contact information
	Display email form
Pick a recipient from a list
	Acknowledge recipient selection
Provide subject
	Display subject
Compose text of email
	Display composed text
Express completion
	Send email

goToVirtualWorkSpace

User Intention	System Responsibility
Express intention to go to some virtual work space
	Display list of virtual workspaces the user has permission to enter
Select desired workspace
	Save current state for later retrieval
	Navigate to desired workspace

loginToVCC

User Intention	System Responsibility
Navigate to T/TAC Website
Ask for staff-only functionality
	Ask for identification
Provide indentification information
	Verify identity
	Navigate to VCC
	Change user's logged in status

contactLoggedInUser

User Intention	System Responsibility
Specify person to contact
	Display contact options, contact information, and virtual location status
Choose a communication modality
	Launch communication client
Initiate contact

requestVCChtmlPage

User Intention	System Responsibility
Activate hypertext link from within VCC
	Intercept click event
	Write destination, user id, and current time to database
	Update virtual location status of user
	Navigate to requested link destination.